Throughout Business Transformation: A New Path to Profit for the Printing Industry, I strove to identify ways that printers could grow their business by offering marketing services and solutions to their clients.
Once a service provider lands a deal on a campaign that involves multiple channels or touch-points, the opportunities for providing additional value-added services rises.
For example, by helping a client understand that you are going to help them increase the effectiveness of their marketing campaign (as opposed to simply being the component that prints their materials), you can start having the discussion about how you are going to measure their efforts.
Thanks to advancements in technology, this is not that hard to do. Comprehensive marketing program measurement metrics and analytics can be made available through marketing dashboards.
Through the dashboard, marketers can:
- See who is responding within seconds of the visit
- Use up-to-date collected results for ROI calculations
- Create graphical representations of results that update automatically
- Improve sales lead effectiveness via automatically delivered lead e-mail messages
- Gain immediate access to raw data for other corporate systems or processes
If you are a service provider, I’m willing to bet that your customers might smile when they hear that they’ll have access to features like those.
Are you ready to share that good news with them?
While it sure can be fun to generate personalized URLs and QR Codes and then put them on a piece of printed material (direct mail, flyers, brochures, etc), the real enjoyment can come from the time you spend actually tracking and measuring how things are working.
Here are four metrics that may help you do this effectively:
- The number of people that scanned or clicked: Half the battle of launching a successful marketing effort involves simply getting someones attention. How can you make your message stand out from the clutter of other messages that the recipient may have received? Well, pay attention to the group that at least takes some action on your response mechanisms. Even if they do not actually respond to your questions on the landing page, the act of scanning a QR Code, typing in a URL, or sending a text message involves effort. That bit of effort may indicate a bit of interest in your message; thus, those people should be treated differently than those found a home for your printed materials in their waste basket.
- The number of people that responded: Yes, we love these folks. They took the time to visit your response page, enter some contact information, and perhaps answer a few questions. Make sure that you are ready to embrace these leads as quick as possible. Of course, pay attention to the data that they provide to you! If they shared preferences on how they prefer to be contacted or in what they’re interested in, make sure that you respect and honor that.
- Where are the responders in the sales pipeline: At some point, leads are handed off between marketing and sales departments. However, marketing’s job is to support sales the entire way through the pipeline. Thus, marketing folks should have the ability (and the desire) to see where the leads they’ve generated have moved down to in the sales funnel.
- Actionable intelligence from the responders feedback: We often tend to look at each response and lead as its own entity. This is good and understandable. However, we should also look at the data from a high-level perspective. Take the time to look for trends — when do people click? When do they respond? What answers are being provided/selected by the majority of folks?
Answers to these four metrics should certainly help us to grasp whether our current printed materials are effectively reaching our audience. But more importantly, they should also help us to create and launch better marketing efforts in the future.
Mobile is certainly a channel that businesses are paying more attention to with each passing day. Investments are being made to help companies use mobile for external-focused tasks (i.e. finding prospects, communicating with customers). But it also can provide benefits to internal processes.
Here are two areas that companies could look at when figuring out how existing business processes could be improved thanks to mobile:
Raise your hand if your company’s database of customers and prospects is perfect………… Not there yet, are we? 🙂 Certainly, we all are willing to say that our efforts would be more successful if we had better data. Our marketing campaigns would deliver greater ROI; our sales-cycle would be shortened, etc.
One way to develop a better database is to make it easier for your employees to populate it. Can your sales reps easily update a contact’s record from their mobile device after they’ve left an on-site meeting? Do they have the ability to add prospects to the system the night of a trade show, or are they waiting until they get back to the office next week?
In cases like those, mobile can certainly be the channel that contributes to a better database.
Travel budgets may not be the same as they once were. But that doesn’t mean that travel to conferences, trade shows, and other events has stopped. Rather, in many cases it means that the bosses and management folks are traveling, but they’re leaving the worker-bees at home.
In those cases, how easy is it for your traveling team to access key reports? Can they hop on their phone to check on the sales pipeline without actually placing a call? Can they view a status report on open projects without chasing down representatives from each department?
Of course, being able to view critical reports quickly truly applies to all employees. Because mobile phones allow us to access channels such as email and social media 24-7, we may find that we are expected to do just that. In those cases where the minutes are absolutely precious, ensuring that your team can easily access the right information will earn a lot of goodwill — and increase productivity.
There are still many things that need to be addressed in a QR Code campaign. Shortening the URL, tracking the campaign, and ensuring that you direct people to a mobile-optimized site are all things that will help your QR Code campaign succeed. I have to admit, after years of touting QR Code capability in the US it is great to see its rise in use. With that said, we now need to focus on doing it right. Not because I said so, but because by doing it right you give your company the best opportunity for success with a QR Code campaign. When you use QR Codes properly, you have a greater chance of reaching your goals and objectives.
Let’s start with what not to do. Here are some common mistakes with QR Code campaigns:
QR Codes are a great way to reach the mobile audience for your business. Doing it right gets you better results. Let’s work together to continue the journey of best practices and ideas using mobile media for marketing.
For both marketing departments and print service providers alike, cross-media marketing has proven to be a useful tool when it comes to increasing the success of a marketing effort.
Everyone is looking to increase the ROI that they receive from the things they create and distribute — including mailers, flyers, emails, and more. By integrating those pieces with other offers and medias, you certainly may increase the impact that the piece has on its target audience.
Well, once you’ve executed a campaign that utilized a cross-media approach, you cannot simply stop. Rather, by spending time analyzing the results, you will be better equipped to develop and execute a campaign that will perform better than your previous ones.
Here are three metrics that may prove beneficial during the analysis process:
Timing: When Did People Click
Thanks to the increasing popularity of devices such as smartphones and tablets, people truly can respond to your marketing efforts at whatever time is convenient for them.They can type in their PURL at 6am while eating breakfast, and they scan their personalized QR Code before falling asleep at night.They may even choose to read your eNewsletter on the weekend.
Marketers may reap benefits by researching and understanding when their customers and prospects are consuming information.
Are we pushing out content when it’s convenient for us, or when it’s convenient for our customers?
Sure, we can’t be awake and available at every hour throughout the day. But if a big percentage of our prospects are looking for help and more information while we are not working, we may need to find a way to better serve them.
Who Viewed the Landing Page but Did Not Submit
Yes, sales reps want hot leads! They want people that responded to your campaign, that filled out the form, and that requested help ASAP. While that group of people should certainly be given the attention that they deserve, we may reap benefits by looking at another group of folks too.
Take the time to look at who visited your landing page, but did not submit their entry on the response form.
Those people have already displayed some kind of interest in your offer — either they typed in a URL, clicked a link, scanned a QR Code or took some other sort of action.
If you can find a way to target those people in a special fashion the next time, you may be able to push them further through the funnel.
Which Content and/or Products Are Popular
The Wikipedia page does an excellent job in discussing the tie-in between personalization and cross-media.
However, companies that execute cross-media campaigns with personalized URLs may fall into the path of simply personalizing the most basic of information — First Name and perhaps Company.
But with technology today, it’s easier than ever to learn and understand what someone is interested in. By tracking what links people click on in your emails and landing pages, as well as what answers they provide on your response forms, you may be able to truly deliver one-to-one marketing materials that appeal directly to them.