Customer Spotlight: Using Video to Sell Fulfillment
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on Thursday, April 12, 2012 
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I just wanted to take a quick moment to turn the spotlight on one of interlinONE’s customers.
H & H Graphics Group utilizes our Warehouse Management and Order Fulfillment software to provide a number of services to their clients.
They utilize a variety of our features, including:
- Inventory Management
- Online Order Entry
- Pick Tickets and Packing Slips
- Order Fulfillment
- Shipping Notifications
- Web-to-Print Storefronts
- Build-on-Demand Kits
- And more…
Of course, simply utilizing our software is only part of what H & H Graphics Group does each day when it comes to their fulfillment process. Another piece to that involves the marketing and sales efforts that they execute to bring on new clients.
I wanted to highlight one of the unique ways that H & H Graphics Group does this — with video!
In the video above, Mike Williams – a Publishing and Fulfillment Consultant at H & H Graphics Group – demonstrates some of the main features and benefits of their Fulfillment operations.
I think that this is a great way to tell a company’s story about a process that may not always be easy to comprehend.
Tags Case Study: Inventory Management and Cycle Counting
Cycle Counting - Screenshot from this Feature within our ilinkONE Version 8 Software
Raise your hand if you greatly enjoy working on holidays… (anyone, anyone?)
Certainly, when the majority of our friends and family are at home, it can be hard for any of us to be at work. However, we may need to do this from time-to-time depending on our profession or project deadlines.
One of our long-time customers is H & H Fulfillment Solutions (a division of H & H Graphics Group) in Lancaster, Pennsylvania. They primarily use our warehouse and inventory management modules to fulfill orders for their clients.
At the end of each year, H & H Fulfillment Solutions would work on performing a cycle count on the inventory inside their warehouse.
- In 2008, H & H Fulfillment Solutions conducted a cycle count without using interlinkONE’s software. The process took about 6 days (500+ labor hours), with the managers working 16 hours a day.
- In 2009, H & H Fulfillment Solutions used our software to help them conduct the cycle count. It took 4 days, and about 215 man-hours. Yes, there was a bit of a reduction in the time needed. So, our software helped a bit. After that effort, Mike Williams, who is the Director of Operations at H & H Graphics, identified a few small software enhancements that we could make to our Cycle Counting feature. We took them into consideration, and were able to deliver enhancements throughout 2010 that would hopefully help them out before their next cycle count.
- At the end of 2010, H & H Fulfillment Solutions conducted a cycle count with our software. After Day 1, they were 80% done! They finished up completely mid-way through Day 2 with only 177 labor hours utilized.
Not only were they able to drastically reduce the number of man-hours needed to complete the process over the holiday season, but they also reported that their inventory had never been in better shape. Further, a nationally recognized third party auditing firm found ZERO exceptions to report!
While we certainly are happy to know that our software helped them out, we give full credit to the hard-working team at H & H Fulfillment Solutions! We wish them continued success, and we’d like to thank them for sharing this story with us.
Tools for Cycle Counting
Ah, the Cycle Count.
If you have ever worked in a warehouse that stored inventory, you are probably familiar with that term — as well as the hours that may go along with accomplishing that activity.
Cycle counts can prove very helpful when it comes to keeping inventory amounts accurate. They also contribute to a customer’s confidence level.
interlinkONE’s ilinkONE Version 8 software has solutions to help your warehouse team accomplish cycle counting.
It is integrated directly with our inventory management and online ordering features. Thus, you have access to whatever data you need in real-time.
An interlinkONE customer recently completed a major cycle count with our software. They reported that their customers were happy with the results, the counters were happy using the system to update the numbers, and the auditors commented favorably on the process and accuracy.
Also, by using interlinkONE’s cycle count tool, they cut the hours spent last year in half!
Here are a few screenshots from our Cycle Counting feature:
Cycle Counting: Control Panel
CycleCount: To Be Counted
If you have any questions about interlinkONE’s Warehouse Management software solutions, including Cycle Counting, Inventory Management, Pick Ticket & Packing Slips, Premium Restrictions, and more, please contact our team.
