Is it time to renovate your fulfillment process, or totally ditch it?
When you get frustrated, it’s easy to throw your hands up in the air and say you are done. You’re ready to walk. You’re ready for greener pastures. But you know that greener pastures aren’t all they seem to be. Sometimes.
If you’ve ever watched the HGTV show, Love It or List It, you’ve seen the couples who are up in arms debating whether their current home is salvageable or not. Usually, one half of the couple is adamant that the house will work…with just a few changes (or some major renovations, really). And the other half of the couple is 100% sure that there is no saving the house. It’s time to move. Period.
So how does your team feel? If you asked all the employees who handle the fulfillment process, what would they say? Would they say it would be perfect with just a few minor changes? That it needs some serious work? Or that it is completely broken, with no chance of ever perfecting the fulfillment process?
Renovations can be risky. You want to get what you want. You want to get the best bang for your buck. You want to make sure it’s a sound investment. And obviously, there’s serious risk involved if you totally ditch your current fulfillment process and start completely anew.
Your best bet is likely to start implementing some changes. They can be small, because even small changes can have some major impact. Or maybe you’re ready and willing to take some major renovation work on and really switch things up.
But you’re going to have to take your time. Because unlike homeowners who may have the option of living elsewhere while the renovations are going on, you don’t. You still need to have the fulfillment process working so orders can get filled accurately and on time.
Once you make those changes, you need to give it some time. On the HGTV show, it depicts the homeowners walking through the new and improved home and then put on the spot to decide if they are going to stay and love the home, or list it for sale.
The timeline in reality is likely different. But regardless, as a functioning business you can’t just make changes, give it a once-over and then within mere minutes decide to ditch your fulfillment process or stick with it. The proof is in the pudding, as an old saying goes. And you need time for your changes to show whether they were effective or not.
After time and proper metrics, you will see if your changes made a positive impact on your fulfillment process. If you don’t see the numbers where you want them, maybe it is truly time to tackle the idea of ditching your current process and move to something that will actually work for you.