How To: Stay Focused While Working at Home

Working from home is appealing to a lot of people that have the option. It’s also very convenient if you have other obligations, children, or don’t feel well but still need to get work done for the day. Focusing can be a struggle due to so many temptations and other distractions in the comfort of your own home. Here […]

Does Your Business Have a Technological Edge in Customer Service?

If your business wants to improve its customer service practices, then it’s time to take a technological approach.

From mobile outreach to social media, technology is helping businesses of all kinds take care of their customers’ needs.

Here are some of the ways your business can use technology to improve its customer service department:

Text Message Customer Service

With more and more customers […]

By |September 28, 2015|Business|2 Comments|

How To: Handle a Public Complaint

No matter what type of business or what the size, there are always going to be customer complaints to deal with, and unfortunately, some of those may be public. Whether or not you believe particular complaints are justified, you need to be prepared on how to take on the situation in a professional manner. How you handle mistakes is […]