Does Your Business Have a Technological Edge in Customer Service?

If your business wants to improve its customer service practices, then it’s time to take a technological approach.

From mobile outreach to social media, technology is helping businesses of all kinds take care of their customers’ needs.

Here are some of the ways your business can use technology to improve its customer service department:

Text Message Customer Service

With more and more customers […]

By |September 28, 2015|Business|2 Comments|

How To: Handle a Public Complaint

No matter what type of business or what the size, there are always going to be customer complaints to deal with, and unfortunately, some of those may be public. Whether or not you believe particular complaints are justified, you need to be prepared on how to take on the situation in a professional manner. How you handle mistakes is […]

How To: Increase Email Open Rates

As every marketer knows, mastering email marketing is an ongoing process that is necessary for the success of your organization. Between sending out promotional email blasts, content marketing, and writing personal emails to customers and prospects, it has been proven to be a great way to connect and communicate with your audience. However, it does have some downfalls, especially […]